George Dfouni Hotelier Unpacks the Role of AI and Automation in Hotels
Hotels today are constantly evolving to meet the expectations of their guests. One big change is the use of artificial intelligence (AI) and automation. These tools are helping hotels operate more efficiently, provide faster service, and enhance the guest experience. George Dfouni, a well-known hotelier, talks about how AI and automation are making hotel life easier for both guests and staff. What is AI and Automation in Hotels? AI means smart technology that can do things that usually need human thinking, like understanding speech, learning from patterns, or making decisions. Automation means using machines or systems to do repetitive tasks without people needing to be involved every time. Together, AI and automation can make hotels work faster, smoother, and more personally for guests. George Dfouni, Hotelier: AI Makes Guest Experience Better George Dfouni Hotelier says making guests happy is the main goal in hospitality. AI helps do that in many ways: Personal Touch: AI can learn ...