George Dfouni

If you’ve spent any real time in the hospitality industry, you know the grind is real. Late nights. Early mornings. Double shifts. Holidays are spent at work while others are with their families. We wear resilience like armor and for good reason. Hospitality is about people, and people don’t run on a 9-to-5 clock. But somewhere along the way, we stopped questioning the cost of always being “on.” And it’s time we did. The Culture That Never Sleeps The very nature of our business, hotels, restaurants, events, and guest services, is built around availability and experience. But that doesn’t mean our people should be endlessly available. I’ve seen some of the most talented professionals burn out in silence. Passion can fuel you for a while, but not forever. Eventually, something gives—health, relationships, or love for the job. That’s why work-life balance in hospitality isn’t just a perk. It’s a leadership responsibility. Balance Is Not the Opposite of Hospitality Let’s be clear: balance ...