George Dfouni

Hotels today are constantly evolving to meet the expectations of their guests. One big change is the use of artificial intelligence (AI) and automation. These tools are helping hotels operate more efficiently, provide faster service, and enhance the guest experience. George Dfouni, a well-known hotelier, talks about how AI and automation are making hotel life easier for both guests and staff. What is AI and Automation in Hotels? AI means smart technology that can do things that usually need human thinking, like understanding speech, learning from patterns, or making decisions. Automation means using machines or systems to do repetitive tasks without people needing to be involved every time. Together, AI and automation can make hotels work faster, smoother, and more personally for guests. George Dfouni, Hotelier: AI Makes Guest Experience Better George Dfouni Hotelier says making guests happy is the main goal in hospitality. AI helps do that in many ways: Personal Touch: AI can learn ...

In today’s world, cybersecurity is no longer just an IT issue, it’s a business priority, especially in the hospitality industry. Hotels collect and store vast amounts of guest data, including personal and financial information. This makes them a prime target for cyberattacks. George Dfouni, a well-known expert and leader in the hospitality space, is raising awareness about the hidden cybersecurity risks that many hotels overlook. As a seasoned professional, George Dfouni Hotelier has worked with several top brands in the industry and understands the behind-the-scenes operations of hotels. His insights shine a light on areas that hotel owners and managers must address to protect both their guests and their businesses. Why Cybersecurity in Hospitality Matters Hotels run on digital systems, booking engines, POS systems, guest Wi-Fi, staff communication apps, and more. All these tools make operations smooth and efficient, but they also open up multiple entry points for cybercriminals. A s...

George Dfouni Hotelier shares why cultural sensitivity is essential in today’s global hospitality industry. He explains how understanding guest traditions and respecting cultural differences can improve service, build trust, and create lasting impressions. His insights highlight the true meaning of modern hospitality in a diverse world.

The hospitality industry is one of the most sensitive to crises—be it a health pandemic, financial downturn, natural disaster, or cyber-attack. George Dfouni Hotelier , with more than 30 years of international experience, shares practical strategies to help hotel owners and managers prepare for the unexpected. His approach focuses on building systems that respond quickly and recover even stronger. 1. Build a Strong Crisis Team Creating a reliable crisis management team is the foundation of any hotel’s preparedness. Dfouni emphasizes the importance of having members from each department—operations, housekeeping, IT, marketing, and finance—trained and ready. Assign clear roles and responsibilities to each team member. Conduct mock drills to practice response strategies. Schedule regular training to ensure the team stays updated. 2. Understand the Risks Every hotel location is vulnerable to different types of threats. It’s essential to regularly assess what could go wrong and create custo...